Tamu biasanya complain di sebuah restoran/hotel karena mereka merasa tidak puas akan pelayanan di tempat tersebut/ tidak sesuai dengan apa yang diharapkan oleh tamu tersebut.
Berikut kami akan berikan contoh percakapan tamu complain di restoran:
W: waiter/ss
G: guest
W: are you ready to order sir ??
G: yes i would like to order spring roll for appetizer, and sandwich for maincourse, but i have a special request for the sandwich without tomato. Is that possible ???
W: yes of course, would you like somethink to drink sir ??
G: No, i bring a mineral water
W: OK. May i repeat your order ?
G: yes please
W: one spring roll for appetizer and one sandwich No tomato for the maincourse. Is that correct ??
G: great
W: please wait a momen and i Will back with your order
G: OK
W: This Is your spring roll sir, enjoy please!
G: thank
W: (Clear up) how Is your spring roll sir ??
G: Verry nice :)
W: (serve maincourse) This Is your sandwich , enjoy please!!
G: wait. Is that tomato inside ??
W: of course, our sandwich Is complited with tomato
G: are you forgot with my special request ??.....i ordered one sandwich without tomato, because i allergy with tomato. Are you crazy ??
W: i'm sorry sir, i really forgot for your special request
G: but i'm allergy with tomato
W: OK sir, i Will change your order with the new sandwich with out tomato, and While witing for your sandwich , i Will serve you with special sorbert tonight and we Will give you discount for your dinner tonight.
G: what Is sorbert Made of ??
W: now we Will serve you a strawberry sorbert, it Made of fresh strawberry fruit,egg yolk and creamer
G:i interest with it
W: OK sir i Will bring the sorbert for you
G: OK
W: This Is your sorbert sir. I appologize for your sandwich sir, i really confuse because there are many order tonight
G: oh No problem. And thanks for your sorbert
W: my pleasure sir
This Is your sandwich. Enjoy please
G: thank
W: how Is your dinner sir ??
G: Verry good thank you
W: This Is your bill sir. Could you sign here
G: OK
W: thank you for you choosing our restaurant for your dinner. I hope you come back again.
G:you're welcome
Demikianlah contoh percakapan complain di restoran, semoga bermanfaat.
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